Dear Mr. Franiel,
I am writing to commend Mr. Hubert Kwong for the remarkable service that he provided during the purchase of my personal vehicle from Brasso Nissan.
Throughout the procurement process, Mr. Kwong engaged me with courtesy and respect. Mr. Kwong was keen to learn of my needs and was attentive to my enquiries in all of our conversations. I was especially impressed by Mr. Kwong’s initiative to prepare the car that caught my interest before my arrival at the Brasso dealership, as well as his effort to highlight its features while I examined the vehicle’s appearance.
Indeed, Mr. Kwong’s hospitable and respectful conduct made my time at Brasso Nissan a superb experience. I was pleased with Mr. Kwong’s commitment to customer service and was satisfied to acquire a vehicle through him.
I look forward to doing business with Mr. Kwong in the future and will think favourable upon Brasso Nissan for the purchase of my next vehicle.
I am writing to let you know that I was extremely impressed by the service that I received at the Brasso Detailing Centre. My expectations were exceeded in every way. Mustafa assisted me when he gave me the estimate and looked over my car. I was provided with a loaner car for the 2 days while my car was fixed. When I returned to the centre, I was extremely happy with the results. My car looked much better than what I had expected. It was clear that Mustafa and his team did an exceptional job. I also was very happy that they vacuumed the car and cleaned the mats.
I will highly recommend the Car Detailing Centre to my friends and family. Thank you so much.
I just wanted to drop you a line and let you know that I think you guys have one of the best service departments in the city.
As you can imagine, we deal with all of the brands and therefore have had some sort of experience with many of the franchises around town. I can honestly say that I am routinely impressed with your advisors and the quality of work that we and our customers receive. Whenever we sell Nissan/Infiniti product I’m very quick to let people know to send their cars to you.
Keep up the good work
– Local Calgary Auto Dealer
“I picked up my new Pathfinder last evening and had a few comments at first blush I’d like to share with you.
I was extremely impressed at the turnaround I got from the time I walked into the dealership to purchase the vehicle until the time I actually took delivery – 3 days. My time/work schedule has been really compressed these last few weeks and continues to be into the next few and I appreciated the speed and efficiency of your purchase/finance/delivery process in accommodating what is a very busy and hectic time for me right now. Everyone involved from start to finish was extremely professional, courteous, helpful and pleasant – it was truly a pleasure doing business with your team there.
I’m also very pleased and impressed with my new vehicle – I’m happy with the price I paid for it and the features and quality of the Pathfinder so far – I’m 100% confident I made the right choice between the 3 other manufacturers’ vehicles I was deciding between.
When being orientated with the vehicle last evening, I’m was also really impressed with the online booking features of your service department as well as your loaner vehicle program – this is important to me as my vehicle is my life right now and I can’t afford to be without one, and I appreciate how regular servicing is important to the longevity of my Pathfinder.
My husband recently passed away and vehicle purchasing was always his domain and his “job” in our relationship and, to be honest, I approached this particular purchase with alot of trepidation and almost dread because it was really out of my comfort and knowledge zone. I’d like to thank you and your team for making this a simple, efficient and pleasant experience for me under the circumstances.
I look forward to filling out the customer satisfaction survey I will receive….and that’s not something I typically say.”
“Thanks so much for the great service yesterday. When I called to make the appointment, I was told I would be in and out in an hour.
Your service department did indeed get my car done in under an hour and I greatly appreciated the speed at which my servicing was done.
For my initial couple of oil changes, I had gone to Mr. Lube thinking it would be a faster option. Wrong! Brasso was actually faster because I didn’t have to sit and wait in line forever. No more Mr. Lube for me. Thanks again!”
“To the most exceptional service staff at Brasso! Today the service team (Ken, Chi, Michael and Ryan) literally saved the day…. the battery died on my car and I had to make an urgent trip to Red Deer to see my critically ill mother-in-law as soon as possible. I can’t thank this team enough for getting my car on the road so expeditiously. This type of service cannot be quantified. Heartfelt thanks to you all!”
“Hi Kirby I just want to send a quick email to let you know what a great experience I had when I bought my 2012 Pathfinder LE. To start I met Hubert on a very busy and cold Saturday but he was very helpful and answered all of the questions. On this same Saturday I was going to go the Stadium Nissan to do a deal on a pre owned Pathfinder but Hubert made me start to think about buying new. I returned on an even colder Sunday to see if we could work out a deal and this is when your dealership really impressed me. This is also when we met Tony, after taking another drive in a Pathfinder we started the process of dealing. Tony was very fair with my trade and I was happy with the price of the Pathfinder, also it was a great experience to deal direct with the sales manager and not have to do the back and forth thing. After working out a deal we looked at the color that I wanted I thought the I might be interested in the blue one you had at your storage lot so Danny drove us there and stood outside in the cold with us as we inspected it. After figuring out that I wanted black with tan interior the search started. Tony was able to find one in Ontario and 2 weeks later I was driving a new Pathfinder. I want to say thanks to Hubert, Tony, Danny and Bill. I will enjoy dealing with Brasso for a long time to come.”